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How long is the order processing time?

We process all new order once payment is verify. Processing time & shipping out your items generally takes 1-2 business days.

How long will it take to receive my order?

International shipping delivery times may vary between 2 and 3 weeks. Please note that delivery times quoted are for your guidance only and are not guaranteed. As we're sure you know, nothing is 100% certain (especially when it involves the roads/air/sea). Generally, you will receive your order between 12-18 business days.

Can I do a self collection on my order(s)?

Yes. But due to Covid-19 SG Circuit Breaker(CB) - We currently does not provide our customers with a self-service delivery location to pick up your orders. We are sorry for any inconvenience caused to you, we sincerely thank you for your support and kind understanding during this CB period.

How much is the shipping fee?

It's free! Free standard shipping and delivery fee worldwide!

What kinds of payment methods do you accept?

Our secure system enables quick & safe payment processing. Our checkout process is powered by PayPal, the most trusted online payment solutions on the web. Because of this, we have all the same securities and payment fraud protection as these leading payment processors. We accept debit/credit cards; Visa, Mastercard, Discover and American Express. All payments are made in SGD.

Where does my order ship/deliver from?

We ship directly from our manufactures and warehouses from USA, Japan, Korea or Hong Kong China.

Did you receive an incorrect item? Is there any damage to the ordered item in your shipment? Is there any product missing from your order? To begin, we sincerely apologize for what has happened. Regardless of the problem, we are happy to help and eager to resolve the issue quickly. To do so most expeditiously, please contact us through our Contact page/Live Chat/Email. Please reference your order number and provide us with a brief description of the issue you are facing and we will determine the best course of action to quickly address the case.

How do I make a refund or exchange?

How do I cancel my order?

Order(s) can't be cancel once it is placed.

We will do our utmost best to make sure you are satisfied with your shopping experience at kbeautysecret.com. If for some reason we have let you down or things did not go as planned, we are more than happy to help you get the issues solved as soon as possible and set you up with a return for your item(s) or order. However, here are a few restrictions on returns, as follows: ➀ No returns on products under S$30. Unfortunately, we cannot accept returns under S$30 unless you would like to mail/courier the item back to us with a delivery carrier of your choice at your expense.  ➁ No returns on opened product. Therefore, please ensure that you make your purchase selections carefully! ➂ Returns will be subjected to a return shipping fee, depending on the retail price of the item(s) being returned. The return shipping fee will be deducted from the total credit/refund amount for the item(s) being returned, subject to the following tier: ❖ S$30.00-S$149.99, return shipping fee of S$15 ❖ S$150.00-S$299.99, return shipping fee of S$30 ❖ S$300.00+, return shipping fee of S$50 In order to initiate a return, please contact us through our Contact page/Live Chat/Email for instructions and a return shipping label. Important note:   * We are only able to accept returns for an order within 5 days of the delivery date.  We cannot guarantee we will be able to accept any returns or exchanges beyond that time frame. ** All refund request will require 14-day processing period and the amount will be reflected in your the original source of funds via the bank account or credit card statements.

How do I return an item?

I can't track my order on courier tracking page. What I need to do?

You will be informed on the courier company and its tracking code which is assigned with your order parcel. If you can't track the order on the courier partner's website tracking page, the parcel may just have been passed to the respective partner. The tracking information with our partners will be available within 48 hours after the fulfilment notice to you. Please contact us at through our Contact page with your order number and the item’s details if you are still unable to track your order's delivery status by the next business day after the fulfilment notification. We will resolve the matter as soon as possible.

I need my order immediately, can you speed up the delivery?

Unfortunately we are unable to speed up the delivery. However, we will do our best to ensure that your order reach you in soonest time possible and we have in some cases been able to deliver earlier than the estimated delivery date stated. Depending on the delivery queue as well as time and location factors, some orders may reach customers earlier within the promised period.

How can I know exact date and time of the delivery?

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by delivery queue, product availability, your mailing destination and the courier partner's delivery schedule in your location.

Can I cancel my order after order has been placed?

Unfortunately we are unable to accommodate to your request for cancellation once the item has been placed and mail/ship out.

What if I am not at home when the package arrives?

Please do not worry, as before each delivery the courier company will inform you through a SMS text. If by any chance, no one is home when the delivery was made, small items parcel will be left inside your letterbox(Please do check your letterbox). For big items parcel courier company will rearrange at our own discretion. 

Can you deliver the package to my office?

We can deliver to the address as indicated during checkout, whether it is your house or office address.