Did you receive an incorrect item? Is there any damage to the ordered item in your shipment? Is there any product missing from your order? To begin, we sincerely apologize for what has happened. Regardless of the problem, we are happy to help and eager to resolve the issue quickly. To do so most expeditiously, please contact us through our Contact page. Please reference your order number and provide us with a brief description of the issue you are facing and we will determine the best course of action to quickly address the case. We will do our utmost best to make sure you are satisfied with your shopping experience at kbeautysecret.com. If for some reason we have let you down or things did not go as planned, we are more than happy to help you get the issues solved as soon as possible and set you up with a return for your item(s) or order. However, here are a few restrictions on returns, as follows: ➀ No returns on products under S$30. Unfortunately, we cannot accept returns under S$30 unless you would like to ship the item back to us with a shipping carrier of your choice at your expense. ➁ No returns on opened product. Therefore, please ensure that you make your purchase selections carefully! ➂ Returns will be subjected to a return shipping fee, depending on the retail price of the item(s) being returned. The return shipping fee will be deducted from the total credit/refund amount for the item(s) being returned, subject to the following tier: ❖ S$30.00-S$149.99, return shipping fee of S$15 ❖ S$150.00-S$299.99, return shipping fee of S$30 ❖ S$300.00+, return shipping fee of S$50 In order to initiate a return, please contact us through our Contact page for instructions and a return shipping label.Important note: * We are only able to accept returns for an order within 30 days of the shipment date. We cannot guarantee we will be able to accept any returns or exchanges beyond that time frame. ** All refund request will require 30-day processing period and the amount will be reflected in your original source of funds via the bank account or credit card statements.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us through our Contact page. Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping You will be responsible for paying for your own shipping costs for returning your item and a return fee of S$15-S$50 will be charge. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and a return fee of S$15-S$50 will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Non-Exchangeable & Non-Refundable Items & Brands: Please note that due to final clearance, hygiene concerns, certain items and brands are non-exchangeable, non-returnable, and non-refundable. Kindly double check that the items you wish to return do not fall under this list. Beauty products Earrings e-Gift cards Handkerchiefs Hosiery Lingerie sets (including women's shapewear and body shapers) Underpants Socks Swimwear Toiletries Headphones and earphones Items Sold as Sales items are non-exchangeable (non-exchangeable or refundable) T&C applies Please note: If the returns team receives a non-returnable item, we will send back the item to the original shipping address without a refund/exchange.